by Annette | Mar 18, 2025 | Industry Insights
Stop Chasing Percentages – They Don’t Pay the Bills This article was first published in the February 2025 edition of AHA(Vic) Industry Publication ‘Hotel Today’. The hospitality industry is evolving rapidly. While we grapple with soaring costs...
by Annette | Feb 12, 2025 | Industry Insights
The Hidden Cost of Avoiding Hard Decisions A client recently shared a story that might sound familiar. They had a long-term manager – positive, enthusiastic, always saying the right things in meetings. The relationship was good, which made it easy to overlook...
by Annette | Dec 1, 2024 | Industry Insights
When Feeling Like You’re Failing Isn’t Failure At All… A client recently told me “I constantly feel like I’m failing.” It stopped me in my tracks because every business owner knows this mindset intimately. As small business owners,...
by Annette | Nov 19, 2024 | Industry Insights
The Truth About Hospitality Consultants: When to Engage (And When Not To) I attend a lot of industry events and when people ask what I do, to be honest I try to avoid saying the words “I’m a consultant”. The moment those words leave my mouth,...
by Annette | Oct 31, 2024 | Industry Insights
In hospitality, we’ve confused being busy with being effective. It’s become our industry’s default measure of success. I see this pattern in every coaching session. Managers rush from crisis to crisis, taking pride in handling everything themselves....
by Annette | Oct 15, 2024 | Blog, Industry Insights
Preparing for the Silly Season: Reclaim Your Time & Energy! It’s that time of year when we need to find huge reserves of energy, and the burning question is; what’s currently eating up your time and headspace? Right now, we know we need to focus on...
